Privacy Policy

1. Introduction

Plustek Solutions ("we", "us", "our") operates the website plusteksolutions.co.uk. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit enquiries through our contact forms.

2. What information we collect

We may collect the following personal data:

• Form submissions: Full name, company name, email address, phone number, and message content when you submit our contact or demo request form.
• Analytics data: Anonymised usage data collected through Google Analytics 4, including pages visited, session duration, and referral source.
• Cookies: Essential cookies for site functionality and optional analytics cookies. See Section 6 for details.

3. How we use your information

We use the information we collect to:

• Respond to your enquiries and demo requests
• Provide product information and support
• Improve our website and understand how visitors interact with it
• Send follow-up communications where you have provided consent

4. Legal basis for processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

• Legitimate interest: To respond to your enquiries and improve our services.
• Consent: For marketing communications — you may withdraw consent at any time.
• Contractual necessity: Where processing is required to fulfil a request you have made.

5. Third parties we share with

We may share your personal data with the following categories of third parties:

• Email service provider (for sending confirmation and follow-up emails)
• Analytics provider (Google Analytics 4, anonymised data only)
• Hosting provider (Vercel Inc., for website infrastructure)

We do not sell your personal data to any third party.

6. Cookies

Our website uses the following categories of cookies:

• Essential cookies: Required for the website to function correctly. Cannot be disabled.
• Analytics cookies: Used to understand how visitors interact with our website. These can be managed through your browser settings.

7. Data retention

We retain personal data submitted through our forms for a maximum of 24 months from the date of submission, unless a longer retention period is required by law or necessary for ongoing business correspondence.

8. Your rights under UK GDPR

You have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate personal data.
• Right to erasure: Request deletion of your personal data.
• Right to data portability: Request your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interest.
• Right to restrict processing: Request that we limit how we use your data.

To exercise any of these rights, contact us at the address in Section 12.

9. International transfers

Your data may be processed outside the UK where our service providers operate (e.g. the United States). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office.

10. Children

Our website is not directed at individuals under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Data Controller: Plustek Solutions
Email: hello@plusteksolutions.co.uk